At Amartal Seva Foundation, we understand that circumstances may arise where you need to request a refund for your donation. This policy outlines our comprehensive guidelines for returns and refunds processed through our Razorpay payment gateway.
General Refund Policy
As a charitable organization, we generally do not provide refunds for donations as they are considered voluntary contributions to support our social causes. However, we may consider refunds in the following exceptional circumstances:
- Technical Errors: If a donation was processed due to a technical error on our website or payment gateway
- Duplicate Transactions: If the same donation was charged multiple times due to system errors
- Unauthorized Transactions: If a donation was made without the donor's consent or knowledge
- Failed Services: If we are unable to deliver the promised services or programs
- Overpayment: If an amount higher than intended was charged due to input errors
- System Malfunction: If payment gateway or website malfunction caused incorrect processing
Non-Refundable Donations
The following types of donations are generally non-refundable:
- Donations made voluntarily without any technical issues
- Donations where the donor changes their mind after successful processing
- Donations made for completed or ongoing programs
- Donations where the donor received the promised benefits or services
- Donations made more than 30 days ago (except for technical errors)
- Donations made for emergency relief or disaster response (funds already deployed)
- Donations where the donor was aware of the terms before making the contribution
Refund Processing Timeline
If your refund request is approved, the processing timeline is as follows:
- Request Review: 2-3 business days for initial review and verification
- Approval Process: 1-2 business days for approval decision
- Refund Processing: 5-7 business days for Razorpay to process the refund
- Bank Processing: 2-3 business days for the amount to reflect in your account
- Total Timeline: 10-15 business days from request to credit
- Emergency Cases: Technical errors may be processed faster (5-7 business days)
Refund Methods
Refunds will be processed through the same payment method used for the original donation:
- Credit/Debit Cards: Refunded to the original card within 5-7 business days
- Net Banking: Refunded to the original bank account within 5-7 business days
- UPI: Refunded to the original UPI ID within 3-5 business days
- Digital Wallets: Refunded to the original wallet within 3-5 business days
- Cash/Cheque: Refunded via bank transfer or cheque within 7-10 business days
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to info@amartalseva.in with the subject "Refund Request"
- Provide Details: Include the following information in your email:
- Transaction ID or receipt number
- Donation amount and date
- Payment method used
- Reason for refund request
- Your contact information (phone number, email)
- Bank account details (if different from original payment method)
- Documentation: Attach any relevant documents (receipts, screenshots, bank statements, etc.)
- Response: We will respond within 2-3 business days with our decision
- Follow-up: If approved, you will receive regular updates on refund status
Important Notes
- Processing Fees: Razorpay processing fees (if any) are non-refundable
- Bank Charges: Any bank charges for refund processing will be deducted from the refund amount
- Tax Implications: Refunded donations may affect your tax benefits, please consult your tax advisor
- Communication: All refund communications will be sent to the email address used during donation
- Final Decision: Our decision regarding refund requests is final and binding
- Partial Refunds: In some cases, partial refunds may be processed based on circumstances
- Currency: All refunds will be processed in the same currency as the original donation
Razorpay Terms
All refunds are processed through Razorpay and are subject to their terms and conditions:
- Refunds are processed according to Razorpay's refund policy
- Processing times may vary based on Razorpay's system and banking partners
- We are not responsible for delays caused by Razorpay or banking systems
- All refunds comply with RBI guidelines and PCI DSS standards
- International refunds may take longer due to banking regulations
Return Policy for Services
For services provided by our foundation:
- Educational Programs: No refunds once program has started
- Health Camps: No refunds for completed services
- Training Programs: Refunds only if program is cancelled by us
- Emergency Relief: No refunds as funds are immediately deployed
- Infrastructure Projects: Refunds only in case of project cancellation
Contact Information
For refund requests or questions about this policy, please contact us:
Email: info@amartalseva.in
Subject Line: "Refund Request - [Your Transaction ID]"
Phone: +91 8770924029 (Monday to Saturday, 9 AM to 6 PM)
Address: Amartal Seva Foundation, 261, Progressive Point, Lalpur, Raipur, Chhattisgarh, India
